Privacy Policy

Anytime Plumbing Services Inc.

Effective Date: November 6, 2026

Website: https://www.anytimeplumbingstl.com

Important Notice Regarding Text Messaging Data

Anytime Plumbing Services Inc., doing business as Anytime Plumbing Services ("we," "us," or "our"), DOES NOT share customer opt-in information, including mobile phone numbers and consent records, with affiliates or third parties for marketing, promotional, or other purposes unrelated to providing our direct services.

All text messaging originator opt-in data and consent records are kept strictly confidential. We do not sell, rent, trade, or share SMS consent information for third-party marketing or promotional purposes.

Information may be disclosed to messaging aggregators and service providers only as necessary to deliver and support the text messaging services requested by our customers.

1. Information We Collect

We collect information when you visit our website, submit a contact form, request a free quote, schedule plumbing services, communicate with us, or otherwise interact with our business.

Personal Information

• Name, email address, telephone number, and physical address.
• Billing and payment information when you make a purchase or request services.
• Information submitted through contact forms and quote requests.
• Opt-in records, consent preferences, timestamps, and communication history for SMS, email, and other communication channels.
• Information necessary to provide plumbing services at your property.

Non-Personal Information

• IP address, browser type, operating system, and device information.
• Website usage patterns and analytics.
• Cookies and similar tracking technologies.
• Pages visited, referral sources, and interactions with our website.

Customer Communications

• Records of customer inquiries and service requests.
• Appointment details, scheduling preferences, and service locations.
• Plumbing service history and customer feedback.
• Customer support communications and follow-up requests.
• Communication consent and opt-out records.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our plumbing services.
• Respond to inquiries and requests for free quotes.
• Schedule, confirm, and manage service appointments.
• Communicate about plumbing repairs, water heater services, emergency service requests, and other customer needs.
• Process payments, invoices, and transactions.
• Send appointment reminders, service updates, and customer support messages.
• Send promotional communications only when appropriate consent has been obtained.
• Improve website functionality and user experience.
• Monitor security and prevent fraudulent activity.
• Maintain accurate records of communication preferences and consent.
• Comply with applicable legal and regulatory requirements.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

Anytime Plumbing Services Inc. operates a customer care text messaging program to communicate with customers who have voluntarily provided their mobile phone numbers and consented to receive SMS messages.

By opting into our SMS messaging program, you agree to receive text messages from Anytime Plumbing Services Inc. at the mobile telephone number you provided.

Messages may include:

• Responses to plumbing service inquiries.
• Free quote and estimate follow-ups.
• Appointment confirmations and reminders.
• Service scheduling and technician arrival updates.
• Customer support and service-related communications.
• Important updates regarding requested plumbing services.
• Service completion and customer feedback requests.
• Promotional offers only when separate, appropriate marketing consent has been obtained.

Age Requirement

You must be at least 18 years of age to use our SMS messaging services or provide consent to receive text messages from Anytime Plumbing Services Inc.

By opting into our SMS messaging program, you confirm that you are at least 18 years old and are authorized to provide consent for the mobile telephone number submitted.

Our website and SMS messaging program are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Opt-In & Consent

• SMS messages are sent only when you have provided the required consent.
• Consent may be collected through website forms, service requests, or other documented opt-in methods.
• Where required, consent is collected using an unchecked checkbox or another clear affirmative action.
• We maintain records of SMS opt-in actions, including timestamps and available consent details.
• Consent to receive SMS messages is not a condition of purchasing goods or services.
• We comply with the Telephone Consumer Protection Act (TCPA) and other applicable messaging laws and regulations.

Opt-Out Instructions

You may cancel SMS notifications at any time by replying STOP to any text message received from us.

• Reply STOP to unsubscribe from SMS communications.
• You will receive a final confirmation message acknowledging your opt-out.
• No further messages will be sent under that subscription unless you provide new consent, except as otherwise permitted by law.
• Opt-out requests are processed promptly in accordance with applicable requirements.
• You may also contact us directly at 314-283-3370 to request removal from our messaging list.

Message Frequency & Content

• Message frequency varies depending on your service requests, appointments, and interactions with our business.
• Customer care messages relate to services you have requested or communications you have authorized.
• We do not send promotional SMS messages without the required marketing consent.
• Message frequency may increase temporarily when coordinating active service appointments or responding to customer inquiries.

Help & Support

Reply HELP to any SMS message for assistance, or contact Anytime Plumbing Services Inc. at 314-283-3370.

Customer support is available during regular business hours. Emergency plumbing inquiries may be handled outside normal business hours based on availability.

Carrier Information

• Message and data rates may apply.
• Mobile carriers are not liable for delayed or undelivered messages.
• Supported carriers include AT&T, Verizon, T-Mobile, and most regional wireless carriers.
• Message delivery depends on carrier networks, device compatibility, and network availability.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors providing support services, such as customer service and messaging delivery, is permitted only to the extent necessary to provide those services.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties, except messaging aggregators and providers involved in delivering the text messaging services.

We implement appropriate technical and organizational safeguards to protect mobile phone numbers, SMS consent records, and customer communication information.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may disclose certain information only under the circumstances described below.

Service Providers

• Third-party vendors assisting with payment processing, appointment scheduling, website hosting, customer relationship management, and customer support.
• SMS aggregators and messaging providers solely for delivering and supporting messages you have consented to receive.
• Technology providers supporting our business operations and service delivery.
• Service providers are required to protect customer information and use it only for authorized purposes.

Legal Compliance

• When disclosure is required by applicable law, legal process, or regulatory obligations.
• In response to valid law enforcement requests, subpoenas, or court orders.
• When reasonably necessary to protect our rights, property, customers, or the safety of others.

Business Transfers

If Anytime Plumbing Services Inc. is involved in a merger, acquisition, restructuring, or sale of business assets, relevant customer information may be transferred as part of that transaction, subject to applicable privacy and legal protections.

All information-sharing categories described above exclude text messaging originator opt-in data and consent from marketing or promotional sharing.

SMS opt-in data and consent records will not be shared with third parties for their own marketing purposes. Disclosure to messaging aggregators and service providers is limited to supporting the authorized text messaging program.

5. Data Security

We implement and maintain reasonable administrative, technical, and organizational security measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Our security practices include, as applicable:

• Encryption of sensitive information in transit and at rest.
• Secure access controls and authentication mechanisms.
• Regular security assessments, maintenance, and software updates.
• Employee awareness and training regarding data protection.
• Procedures for responding to security incidents and providing legally required breach notifications.
• Secure backup and disaster recovery procedures.
• Restricted access to customer communication and SMS consent records.

Although we use commercially reasonable safeguards, no method of Internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of personal information.

6. Cookies & Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to improve performance and understand how visitors interact with our website.

These technologies may be used to:

• Analyze website traffic and visitor behavior.
• Remember visitor preferences.
• Improve website functionality and user experience.
• Measure the effectiveness of our services and marketing activities.
• Identify technical issues and improve website security.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality or limit access to some features.

7. Your Rights & Choices

Subject to applicable law, you may have the right to:

• Request access to personal information we maintain about you.
• Request correction or updates to inaccurate information.
• Request deletion of personal information, subject to legal and operational retention requirements.
• Opt out of marketing emails using the unsubscribe link included in those messages.
• Opt out of SMS communications by replying STOP.
• Request information about how your personal data is processed.
• Withdraw communication consent at any time for future messages.
• Lodge a complaint with an appropriate supervisory or regulatory authority where applicable.

To exercise your privacy rights or update your communication preferences, please contact us using the information provided in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites, including review platforms, social media websites, payment providers, and other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage visitors to review the privacy policies of those websites before providing personal information.

This Privacy Policy applies only to information collected and processed by Anytime Plumbing Services Inc. through our website and business operations.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business operations, technology, or applicable legal requirements.

The most current version will be available on our website, along with its effective date.

When significant changes occur, we may provide notice through our website, email, or other appropriate communication methods.

10. Contact Us

If you have questions about this Privacy Policy, SMS messaging practices, your personal information, or your communication preferences, please contact:

Anytime Plumbing Services Inc.
Doing Business As: Anytime Plumbing Services

Mailing Address

Plumbing Distribution Location

Phone: 314-283-3370

Website: www.anytimeplumbingstl.com

By using our website and services, you acknowledge that you have reviewed this Privacy Policy. Where consent is required by law, we will obtain that consent separately.

Terms of Service: www.anytimeplumbingstl.com/terms.php